FAQ

1. How do I place an order?
2. What forms of payment do you accept?
3. Is my credit card information secure?
4. Do you accept international orders?
5. What are your shipping options?
6. Can I return merchandise?
7. How long will my order take to ship?
8. What if an item is out of stock?
9. Do you accept purchase orders?
10. Will you be adding more products for older students?

1. How do I place an order?

The most convenient way to order is online. You will need a valid Visa, MasterCard, Discover, or American Express credit card to place an order in our online store.

You may also order via phone by calling 412-559-3384 Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Standard Time (EST).

We accept purchase orders from schools, daycares, preschools, and other learning institutions. You may mail your purchase order or fax it to 724-744-1098.

If you wish to order by mail and pay by check or money order, please fill out our order form and send it along with your payment to:

O'Block Books
P.O. Box 126
Irwin, PA 15642

Please Note: There will be a $30.00 charge for returned checks.

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2. What forms of payment do you accept?

We accept Visa, MasterCard, Discover or American Express for online purchases. If you prefer to pay by check or money order, please fill out our order form and send it along with your payment to:

O'Block Books
P.O. Box 126
Irwin, PA 15642

Please note that shipments will not be sent until payment is received and there will be a $30.00 charge for returned checks.

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3. Is my credit card information secure?

All of your financial information is encrypted and sent to us in a secure manner. You can verify this during the checkout process by looking for a closed lock icon at the bottom of your web browser or a little closed lock or full key in the browser's status bar, and looking for "https" at the beginning of the address of the online order form web page.

Only two employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We will not share your information with any third party. For complete details please see our privacy policy.

O'Block Books is an accredited business with the Better Business Bureau of Western PA with an A+ rating and participates in its Online Reliability Program .

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4. Do you accept international orders?

Yes.

If you wish to save on international shipping charges, please visit our Estore which contains electronic ebooks available for immediate download thus eliminating the need for shipping.

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5. What are your shipping options?

We currently offer Parcel Post shipping via USPS (free for orders $75.00 and over) that takes 5-10 business days for delivery within the contiguous United States. Please note that delivery times for orders shipped outside the contiguous United States (Alaska, Hawaii, Puerto Rico, US Virgin Islands, APO, FPO, etc.) will be longer. We recommend upgrading to Priority Mail for more prompt delivery.

USPS Priority Mail (2-3 business days), USPS Express Mail (1-2 business days), UPS Ground, UPS 2nd Day Air require an additional charge.

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6. Can I return merchandise?

Your satisfaction is our number one priority, which is why we do accept returns. Please visit our Returns Policy page for complete details.

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7. How long will my order take to ship?

We know you would like to receive your order as fast as possible which is why all orders of in-stock items are processed and shipped within 24 hours (excluding Saturday and Sunday). In the event that an item on your order is not in stock, you will be contacted within 24 hours via email and informed of when the item will arrive.

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8. What if an item is out of stock?

If an item is marked as "Out of Stock" please contact the store via email (information@oblockbooks.com) or phone (412-559-3384) to see when it will be available for purchase. Please do not add "Out of Stock" merchandise to your online order.

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9. Do you accept purchase orders?

We will accept purchase orders from schools, daycares, and other reputable organizations. Please note, items will not be shipped until the purchase order is received. You may fax purchase orders to 724-744-1098 or mail the purchase order to:

O'Block Books
P.O. Box 126
Irwin, PA 15642

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10. Will you be adding more products for older students?

We now have digital educational products available for grades 4 - 12 as well as preschool - third. These products are available at our Estore (http://www.ebookdestination.com/EBK9923) and include supplemental teaching resource books, audio files, and other educational software from 90 well-known educational publishers.

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